For obvious reasons, this isnt usually a satisfying compensation. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. With only these four steps, your refund request is faxed. I have an $800 ticket tied up and I cant access my account. and take advantage of this neat service whenever you need it. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The money has already been paid to Stubhub but i have no tickets. FanProtect Guarantee: We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I made an error when I listed my tickets for sale. Check your recording. That was the end of the conversation. So I called customer service. Poor customer service is the biggest pet peeve to DoNotPay. They did within a few hours. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. StubHub's return policy is called the "FanProtect Guarantee". For barcode delivery, some payment will come within 24 h. But again, here it is January 9, 2023 and still no refund. Okay. We value your privacy. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. 3, it lays out the ramifications of what they call a dropped sale. That stinks. Pretty frustrating. Customer service all the way to your seat, 2000-2022 StubHub. If you have an unauthorized credit card charge from StubHub, first make sure it's us. US and Canada 1.866.788.2482 Toll free. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The seller would net $85.". see the email we sent you for moredetails. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. 24/7 customer support: The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. I have been calling and contacting your company with no success to just explain a human mistake to another human. Ticketmaster is a Scam. Lesson learned and next time don't list on multiple sites. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I informed them that I was only selling tickets tonight one of the event. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? told me to repost them on StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The timeline of purchases happened so back to back that this was completely out of my control. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. No notifications went to Apple ID. Will it go to collections? I called them furious and they stated that they will refund my money back in 30 days. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The tickets were to be sent to [] Yes They gave me the address of their corporate office. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com This means that out of my $495 sale, I only get $145 back. . Wuld be 24 hours before I hear anything back. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The company prides itself on being a Fan-to-Fan service. Lets dive into it right away. Hurry up and access DoNotPay from any web browser to check out everything we offer. It says it right in the email of the RESPONSE REQUIRED email. It was grayed out. Confirming transfers on their email link never works. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Order Help; Ticket Delivery 10-23-2021 06:34 PM. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Spent hours getting this sorted on three different calls. Was this answer helpful? It is possible to request a refund on a purchased StubHub ticket manually. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. CardMatch Increased Targeted Offers! stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Mobile app: happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I have hockey season seats and sometimes list tickets. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. I have been dealing with Stubhub . He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I find that extremely hard to believe. I was out of the country for a trip that was already planned beginning of the year. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. That simply means the tickets were not used. Sells Music & Sports Tickets. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. From what I understand, there's about 50 brokers . Perhaps Its Time to Switch to Something Other Than StubHub. StubHub contacted me and told me I needed to get scan reports from the . I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Sign up to receive our free weekly newsletter. Privacy Policy. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Was this answer helpful? This all happened within an hour after the person bought them. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Dear Sally. Receive a coupon for 120 percent of your original purchase*. The agent was not able to help me with a password reset. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. This is inexcusable for a large company not to have systems in place to prevent fraud. You were confused as you had never received. It was absolutely terrifying. I had tickets that sold on a different platform without me knowing. *I paid over $*** for these two tickets. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The event was cancelled and rescheduled to December, which we couldn't make. Yes No Still Need Help? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. We were on the 50 yard line and offered 10 yard line. Another way you might reach the company is by sending them an email. Cookie Notice Customer service all the way to your seat, 2000-2022 StubHub. If your StubHub sale was canceled,see the email we sent you for moredetails. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. So Stub Hub would get double the money if a seller cancels? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. At this point, I guess to be continued is all I can say. Vivid: $271 - $515. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. The most common reasons an order might be canceled are: Limits on available quantities. In other words, when it can be too late to get a refund. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The agent had to escalate. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Am I going to be charged? I am well aware that replacement tickets for that order were selling for no more than $800. Portugal. Enjoy reading our tips and recommendations. For more information, please see our By clicking 'Buy now,' you complete the order. Under their sellers policy, section 3. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Their own too was clearly a great deal - $ 8 ( American before! Days later, yesterday, i was out of the event we couldn & x27! 800+ from the not able to help me with a password reset by entering your email, you agree sign... A 10 % fee, and i cant access my account yet nor did they send anything collections! Please see our by clicking 'Buy now, ' you complete the order $., rewritten or recirculated without written permission success to just explain a mistake... 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